With more than 20 years of experience delivering complex telecommunications networks across the UK and Europe, Toby leads the Program Delivery function at JSM with precision and a forward-thinking approach. As a trusted industry expert, he manages strategic projects with key customers – leveraging the latest technologies to exceed expectations and foster innovation. Specialising in health and safety, structured governance, and client satisfaction, Toby drives high-performing, resilient programs built on transparency and continuous improvement. He is also responsible for client reporting on key performance indicators (KPIs), ensuring consistent alignment with business goals and operational excellence.